Responsible Gaming at tjbaje — Keep the Fun, Know Your Limits

Responsible gaming means enjoying gaming as entertainment — where you stay in control, not the game. At tjbaje, we believe that when players have the right information and tools, they're best placed to make good decisions.

Online gaming is growing fast in Bangladesh. For many, it's an evening pastime, a way to add excitement to a cricket match, or simply a way to enjoy time with friends. But when gaming starts taking over your thoughts, time with family begins to shrink, or financial pressure creeps in — that's a sign the line has been crossed.

Responsible gaming rests on three core principles:

• Awareness: Being honest with yourself about your gaming habits.
• Control: Setting time and spending limits — and sticking to them.
• Seeking Help: Seeking help as soon as a problem arises.

At tjbaje, we don't just offer games — we're committed to building a safe and responsible gaming environment.

Most people struggling with gaming problems don't recognize it themselves at first. Watch out if you notice any of the following signs:

Answer the questions below honestly. This isn't a test — it's simply here to help you understand where you stand.

From your tjbaje account settings, you can activate various tools to manage your own gaming. Here's a step-by-step guide:

Steps to Set a Deposit Limit:

Self-exclusion is a voluntary option that lets you step away from gaming for a set period. If you feel gaming is getting out of control, this is the most effective step to take.

Tjbaje offers three self-exclusion options:

• Cooling-Off Period (1–30 days): For a short break. Login will not be possible during this time.
• Extended Break (1–6 months): Service fully suspended for serious cases.
• Permanent Exclusion: Account permanently closed — cannot be reopened.

For Self-Exclusion Help Center Contact us via live chat or do it directly from your account settings. Our team will handle the process with complete confidentiality.

If a family member is dealing with a gaming problem, being there for them matters most. Empathy goes a long way — more than anger or blame.

What you can do as a family:

• Speak calmly, without anger — use language like "I'm worried about you."
• Rather than pressuring them to stop, encourage seeking professional help.
• Limit financial access — for example, keep an eye on joint accounts.
• Seek support for yourself too — a loved one's addiction is hard on you as well.
• Submit a self-exclusion request as a third-party request through the tjbaje help center.

Professional support is the most effective way to overcome a gaming problem. tjbaje recommends the following support options:

• tjbaje Support Team: Chat with us confidentially via 24/7 live chat. Our trained agents are ready to offer guidance and assist you through the self-exclusion process.
• Mental Health Counselor: Reach out to any registered mental health professional. Gaming addiction is treatable.
• Family Support: Have an open, honest conversation with trusted family members.
• Support Groups: Share your experience with others facing the same challenges, whether online or in your local community.

As a licensed platform, tjbaje strictly upholds responsible gaming principles. Our institutional commitments are:

• Age Verification: Our strict KYC process during registration prevents anyone under 18 from accessing the platform.
• Automated Monitoring: The system automatically detects unusual gaming patterns and sends you an alert.
• Marketing Policy: Users under self-exclusion will not receive any bonuses or marketing communications.
• Staff Training: Our support team is specially trained to assist with responsible gaming concerns.
• Transparent Information: The RTP (Return to Player) and rules for all games are clearly disclosed.
• Regular Audits: The responsible gaming program is regularly reviewed and improved.

For more details, visit our Terms & Conditions and Privacy Policy Read.