From opening your account to making a withdrawal — this is your one-stop guide for everything on tjbaje, with support available every step of the way. Whatever the issue, we have you covered.
The fastest way to get help. A Bangla-speaking support agent will be with you within just 1–2 minutes.
Now ActiveFor complex issues, reach out via email. You can attach screenshots or documents, and you'll typically get a response within 2–4 hours.
24 hoursJoin tjbaje's official Telegram channel for the latest updates, bonus offers, and support — all in one place.
ActiveWhatsApp support is available exclusively for VIP members. Gold and Platinum members can message a dedicated number directly.
VIP Member
Registration, login, password changes, profile updates, and KYC verification.
How to deposit using Mobile Pay, Nagad, Rocket, or crypto — and how to resolve any related issues.
A guide to the withdrawal process, timelines, limits, and what to do if there's a delay.
Full details on welcome bonuses, cashback, free spins, and VIP offers.
Help with games that won't load, questions about bet outcomes, and resolving technical issues.
Two-factor authentication, account lock, and suspicious activity reporting.
Information on VIP tiers, perks, personal account managers, and leaderboards.
Terms of use, bonus conditions, and responsible gaming information.
Help with downloading, installing, and logging into the tjbaje mobile app, plus technical troubleshooting.
Click the "Register" button in the top menu to open the registration form.
Enter your active Bangladeshi mobile number. Your OTP will be sent to this number.
Verify your number using the 6-digit OTP code sent to your phone.
Choose a strong password — at least 8 characters, mixing numbers and special characters.
Once your account is active, make your first deposit via Mobile Pay or Nagad to claim your Welcome Bonus.
Almost every online gaming player runs into some kind of issue at some point. Deposits that take longer than expected, login trouble, confusion over bonus terms — these are all completely normal. tjbaje gets it, which is why the Help Center is built to get you answers and solutions as quickly as possible.
The biggest advantage for users in Bangladesh is that support is available entirely in Bangla. Many international platforms require you to communicate in English, which can be uncomfortable for a lot of people. At tjbaje, you can start chatting in Bangla the moment you open live chat. The agents are native Bangla speakers themselves, so there's no barrier when it comes to explaining or understanding your issue.
In addition to live chat, support is also available via email. For issues that require screenshots or banking slips, email is often the more effective option. You can usually expect a detailed response within 2 to 4 hours.
Forgetting your password is completely normal. Resetting it on tjbaje is a straightforward process. Just click the "Forgot Password?" link on the login page, and an OTP will be sent to your mobile number. Use it to set a new password. The whole process takes just 3–5 minutes.
KYC verification is a common concern for many users. In short, tjbaje may ask you to verify your identity when processing larger withdrawals — this is purely to keep your account secure. Simply submit a photo of your NID card or passport, and verification is usually completed within 24 hours. Once verified, you won't need to go through the process again.
Game issues are worth covering too. Sometimes a game may fail to load or cut out mid-session. If that happens, try refreshing your browser first. If that doesn't help, clear your cache and try again. If the problem persists, reach out via Live Chat with the game name and time of the issue — the tjbaje tech team will get it resolved quickly.
A common source of confusion around bonuses is the "wagering requirement." In simple terms, bonus funds cannot be withdrawn directly — you need to place a certain amount in bets first. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to wager ৳5,000 before you can withdraw it. Check the bonus page for full terms, or ask support for clarification.
One final but important point — tjbaje will never ask for your password or OTP by phone or message. If anyone contacts you claiming to be from tjbaje and asks for this information, it's a scam. Report any suspicious contact to our support team immediately.
